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Shopping Guide
Shipping & Returns
We've made the process simple, transparent and stress-free — because your satisfaction means everything to us.
Shipping Policy
Fast. Reliable. Worldwide.
At APRONZE, we are committed to providing a smooth and hassle-free shopping experience, from placing your order to receiving it at your doorstep.
Free Shipping on Orders Over $250
We offer free shipping on all orders over $250. Orders valued at $250 or less will be charged according to the total weight of the products and their packaging.
Delivery Costs & Timeframes
For orders that do not qualify for free shipping, delivery charges are calculated according to the total weight of the order, including product packaging. APRONZE does not charge additional handling fees.
- Standard Orders: Usually delivered within 8–10 working days, depending on your location.
- Customized Orders: Tailor-made, personalized, or customized apron orders may take approximately 3–4 weeks to be prepared and delivered.
Delivery Information
Delivery timeframes are estimates and may vary depending on your location, courier operations, and circumstances outside our control.
Shipping Restrictions
PO Boxes — We are unable to deliver orders to PO Box addresses. Customers must provide a complete residential or commercial delivery address.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
We work with trusted delivery partners, including DHL and FedEx, allowing you to track your parcel from our facility to your delivery address.
Return Policy
Your Satisfaction Matters.
At APRONZE, we stand behind the quality of our products and are committed to providing a fair, transparent, and customer-focused return experience.
Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Return requests must be made within 30 days of delivery.
- Products must be unused, unworn, and in their original condition.
- All original packaging, tags, and labels must be included.
Important
Please contact APRONZE before sending any item back. Returns sent without prior approval may not be accepted.
Non-Eligible Items
The following items are not eligible for return or refund:
- Custom-made products
- Personalized, embroidered, or engraved products
- Products damaged due to misuse, improper care, or normal wear and tear
Exception
If your item is defective, damaged, or incorrect due to an error on our part, APRONZE will work with you to resolve the issue at no additional cost.
Exchanges
APRONZE offers exchanges for:
- Size-related issues
- Incorrect items received
Fastest Exchange Method
- Place a new order for the desired item.
- Return the original item for a refund.
Alternative
- Return the original item.
- Once received and inspected, APRONZE will ship the replacement.
Refunds
Once your return is received and inspected:
- Approved refunds are issued to your original payment method.
- Refund processing typically takes 5–10 business days, depending on your bank or payment provider.
Partial Refunds
APRONZE may issue a partial refund if:
- Items are returned damaged
- Original packaging is missing
- Signs of use are present
Return Shipping Responsibility
- Customers are responsible for return shipping costs.
- Return-label charges must be paid by the customer.
- We strongly recommend using a trackable shipping service.
Important
APRONZE is not responsible for returns that are lost or damaged during transit.
International Returns
For international returns, customers may also be responsible for:
- Customs duties
- Import/export fees
- Return shipping costs
Please ensure that international returns are properly declared and labeled as "Returned Goods."
How to Start a Return
Before sending anything back, contact APRONZE to request return approval.
Please include:
- Order number
- Reason for return
- Photos if the item is defective, damaged, or incorrect
Our support team typically responds within 24–48 hours.
Return Address
Once your return is approved, APRONZE will confirm the next steps and return instructions.
4405 Whitemar Drive, Apt 7
Woodbridge, VA 22193
Woodbridge, VA 22193
Please do not ship items to this address without prior approval. Unauthorized returns may be delayed or refused.
Abuse & Fraud Protection
To ensure fair use of our policy:
- We reserve the right to decline returns that do not meet our criteria.
- Repeated excessive returns may be flagged or restricted.
- Fraudulent claims may result in account suspension.
Our Customer Commitment
Honest. Fair. Always.
We prioritize quality craftsmanship, honest communication, fast resolutions, and your complete satisfaction.
APRONZE — Crafted for Work. Made to Last.